FAQs
Is 24k gold too soft for everyday wear?
No, that’s a common misconception. At Tomi, we craft our 24k gold jewelry using innovative techniques that enhance its durability while preserving its timeless beauty. Our pieces are designed to be worn daily without compromising their integrity.
How does the buy-back program work?
We offer a transparent buy-back program where you can sell your jewelry back to us at its prevailing metal value, minus a 10% buyback fee. This ensures that the intrinsic value of your gold is preserved over time.
Is your gold ethically sourced?
Yes, we are committed to ethical practices. Our gold is sourced responsibly, ensuring that it is free of child exploitation and obtained through fair and sustainable means.
Can I customize a piece of jewelry?
Currently, we do not offer custom designs. However, each piece is meticulously handcrafted with unique cultural influences from Cuba, Europe, America, and Japan, ensuring a one-of-a-kind aesthetic.
What is your return policy?
We offer a 15-day return policy on unworn and unused items in their original packaging. A 10% restocking fee applies. You can also sell your jewelry back to us or exchange it at any time at its prevailing metal value minus a 10% buyback fee.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary based on the destination and shipping method selected at checkout. Please note that international orders may be subject to customs duties and taxes.